Ashlyn P., San Carlos, CA
17 Jan 2017
I had a great experience with this dealership (the only one of many). I found Marin Imports off of autotrader.com when I was searching for a specific car: a used white ford escape hybrid. I had only driven a '99 honda civic for the past 10 years so this was a serious upgrade.I happened to be out o...f state when I found the posting so I had to call and ask all sorts of questions. Honestly, some questions were kind of stupid to admit but I have been driving the same car forever. Jerel was SUPER helpful and answered all my questions without hesitation or irritation.I looked up the kelly blue book value of the car and the KBB PRICE WAS IN SYNC WITH THE PRICE MARIN IMPORTS WAS ASKING for the car. Great! Also I felt confident from reading other reviews that I wasn't going to get haggled like other dealers I have talked to at other places.Because I needed a car ASAP, when I flew back in from out of town I went strait to Marin Imports. Although I was late, Jerel was WILLING TO STAY OPEN LATER for me to take a look at the car. When I went to go test drive the car, Jerel hands me the keys and I ask "aren't you coming?" and he says something along the lines of "no, I didn't think I would" in a very relaxed and comfortable manner. "Sweet!" I thought. It gave me a chance to talk to my fiance about it while we drove it.After the test drive I returned and told him "lets talk numbers". There wasn't much negotiation because his prices are so reasonable (same as KBB) that I didn't even want to insult him by insisting on a lower price. Next came something special...He looked up my credit to talk about interest rates. I had no idea what my credit score was even tho TWO other dealerships ran it earlier in the year when I was looking at a similar car yet they NEVER did what Jerel did (even after I had asked those other two yahoo's).... Jerel turned the computer screen my direction. He showed me EVERYTHING that he was seeing and told me what I could anticipate and what type of rates I could get and all that stuff... no gimics. Jerel didn't hide ANYTHING from me. This was my first car buying experience and Jerel was so patient and helpful with all my questions. There are a lot more details to this story but they bottom line is...Marin Imports has no gimmicks. You will not be haggled. and they are HONEST. I really wish most dealerships operated this way.It's too bad about the other reviews who obviously had someone else assist them. ASK FOR JEREL. You can't go wrong....