Marin Imports dealership customer reviews

Elizabeth H., Outer Sunset, San Francisco, CA 17 Jan 2017

my beloved subie subaru died NYE, a tragedy if there ever was one. living in mill valley and being a surfer i need a car. being a girl, i was nervous about approaching dealerships. i've seen those 20/20 exposes. i started my search online with craigslist and a bunch of dealership websites. i... found a couple cars on marin imports website that looked in my style and price range. after downloading a checklist and doing extensive research i took the plunge and went by myself to marin imports.it was pouring on saturday and i didn't quite expect the place to be the small pumpkin place that it was. if i didn't like either of the cars i was there to look at there wasn't that much else to see.I didn't feel pressured by the salesman/owner who I dealt with. actually because it was raining he basically just left me to my own devices. which was fine. he was friendly without being suspiciously friendly. i bought a car, got some money off (probably just to make me feel good) and drove it home that day. time will tell if she's a good car but i came away happy.i'd recommend the place. the only reason it didn't get 5 stars was because i couldn't figure out a couple of things on one of the cars and i got that "are you kidding me" look. even for just a second. Show more

4 rate

Elaine H., San Francisco, CA 17 Jan 2017

8/22/14 Review UpdateOne of the new owners Tim B. reached out to me to let me know that Yelp wouldn't allow for them to get a new page since they are with the same business name. My understanding is that the previous owner is out, things are ran differently now, and customers are treated with care a...nd respect. I feel that it is very important to reach out to unhappy customers, and it says a lot that he got to my review (from 6 years ago). For that, I will update my review to a 4 star. Wishing this business the best! Show more

4 rate

Alex P., Walnut Creek, CA 17 Jan 2017

As I understand it this dealership recently went under new ownership and they're doing quite a bit a repair their reputation. I decided to give them a shot and purchased a 2007 Mercedes Benz C230 from Omid about a month or two ago. The car was purchased outright so there was no financing.Service dur...ing the sale was great. We test drove the car and Omid was upfront about pricing. We also purchased a warranty which I think is just good practice when gambling on a used car.I think what really makes a dealer exceptional is the service after a purchase. This is where Omid did a great job. After about a week of driving the car we were noticing that the engine seemed to crank for an unusually long time before turning over when starting up cold. We took it to our local dealer for service and it ended up needing both fuel pumps replaced. Fortunately our warranty covered this minus a $200 deductible. I contacted Omid about this and he happily refunded us the deductible. Additionally, one of the rear seat belts turned out to be broken and Omid arranged for this to be fixed at a dealer local to us (Walnut Creek). He also made sure the dealer gave us a loaner car so that the service was on par with our usual Mercedes dealer.So, why 4 stars instead of 5? Well to me 5 stars is perfection. Perfection from a dealer to me means that when an issue arrises they proactively contact you to follow-up and make sure everything gets solved in a timely fashion. Although Omid was great, most of the follow-up was left to me. When I got busy with personal issues and forgot to contact him things would grind to a halt. Overall not a major issue, I'm sure he has plenty on his plate but it's enough that I would consider the entire transaction perfect. If I could give a 4.5 I would but yelp doesn't allow that.Good experience though, would recommend giving them a shot. Would also recommend getting a warranty when buying used. I'm not sure things would have worked out so amicably if the $$ amounts were higher due to a lack of warranty. Show more

4 rate

Alv F., Novato, CA 17 Jan 2017

One of the best experiences I've had buying a car. Omid was awesome! I was recommended by a good friend to try out Marin imports after my car called it quits. I needed an affordable car a couple days after my car stopped working. Called them first to ask for Omid and was transferred immediately to h...is direct line. Spoke with him about price ranges and vehicle models. Came down that Saturday and traded in my 1997 thunderbird for a 2004 Toyota Tundra. Omid was nice enough to let us test drive multiple cars and get a good feel on them. Processing paper work was quick and painless. I rate 4 stars because when I traded in the thunderbird it was not immediately taken out of my name. This issue was corrected quick enough that it didn't cause an issue. I definitely recommend Marin Imports. Ask for Omid! Show more

4 rate

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