roxana f., Campbell, CA
17 Jan 2017
I spotted this car BMW X3 white with a tan/beige interior while searching for used cars with one owner and low miles and came across this small auto dealer in San Rafael. I saw it many times there, (internet) but I was waiting for the actual car I wanted and I said to myself, if this car sells dur...ing memorial day weekend, was not meant for me and will keep searching and did not sell, so a week after, sent my Mother and Brother to this dealer, because I could not take the time off work. They went there and met Tony, one of the sales managers there, a terrific person with a great personality, but mostly very well- mannered and my family were impressed with the quality of cars the dealer had and the customer service provided.They took the car for a test drive and loved it. They called me. My Mom was to pay for the car cash to help me out with the interest so that I could pay her instead of having a car loan, but Tony was extremely nice and based on his honesty and knowledge in financial, recommended us not to buy the car cash and to put the money in the bank to get interest, because I could qualify for a low interest car loan and sure enough, I did. I qualified for a very low interest through their local credit union AND they paid for the membership, so we only had to put a down payment and thanks to his recommendation, I'm not only having a great good looking car, but with a low car payment. They provided me with all documents including the car fax.We made the deal over the phone practically and Tony trusted us to release the car to me. I got the car and love it of course, but the only thing was that AC was off and not working, so we had to drive it back and without a hesitation, they took it back to fix it and out of their grace, gave me a nice loaner car from their dealer while the AC was getting check out in my newer purchased car.Once it was done, it was a minor hose problem, Tony was extremely generous and nice to meet me half way to my job to exchange cars and I got my car back with the AC fixed and with 1 yr warranty on it. They also sold me the car with a courtesy 3-month or 3k miles warranty at their repair shop only.I honestly, never seen a salesperson at a car dealer going above and beyond the extra mile for their customers. Both Tony and Amid are amazing at what they do and this place has very high quality cars. I command this auto dealer and their sales managers for their quality and excellence in customer service, therefore, I give Tony a 5 star as well as the dealer and I will recommend that it is worth the drive to this place and I will return soon to get my son a newer car too.